In defining who we are and how we do business, we operate by the phrase “OneJCHA”: Objective, Neighborly, Efficient, Joint Partners, Committed, High Performing, Accountable.
We are fair‐minded and even‐handed. The lens through which we view residents, internal staff, external stakeholders, and other public housing authorities is unbiased and without prejudice. Our thoughts and actions are informed by reason over emotion, swayed by pragmatism rather than political ideology, and driven solely by our vision for the communities we serve.
We are collaborative, friendly, and supportive to those in and outside our community. We strive to deliver services with a focus on customer service and experience, while ensuring effective operations at all levels of JCHA.
We are dedicated to fostering a culture that is productive, action‐oriented, and results‐driven. JCHA will continue to invest in its workforce to ensure it is equipped with the vital skills, resources, and support needed to operate efficiently and deliver effectively.
We are dynamic, innovative, and forward‐looking, aiming to acquire new ideas and resources by expanding and better utilizing our growing network of partnerships with residents, community leaders, businesses, philanthropic organizations, and local government officials.
We are committed in all action to prioritizing our residents, internal staff, and external stakeholders through programs, services, and partnerships. We create and invest in sustainable and vibrant communities where the people of Jersey City have easy access to affordable housing, safe neighborhoods, health and wellness programs, educational initiatives, and employment opportunities.
We are dedicated to becoming a HUD High Performer agency. On the road to attaining this status, we aim to innovate and define new best practices for others to follow while continuing to prioritize serving and supporting our community.
We report directly to the residents and participants of JCHA programs, whose needs lay at the forefront of our work. We operate without impunity, always holding ourselves accountable, through both word and deed, to our community partners, and residents served